We thoroughly inspect all products before they are sent. However, if your purchase arrives damaged, please rest assured that we will refund or exchange the product . Please email us at firstname.lastname@example.org and attach photos showing the damage and we will work quickly to resolve the issue.
Customers have 14 days from receiving their good to return a product, if unused and unopened.
Your satisfaction is our top priority and we will do everything we can to ensure your confidence and happiness when buying products from Island Organics.
We encourage customers to familiarise themselves with the full ingredients list of the products to mitigate the risk of any allergic reactions. If you need assistance with this, please contact us.
If you need to return a damaged product we recommend using a delivery option with adequate insurance to cover the value of the item/s.